Terms & Conditions
The clear, fair agreement behind every visit — as published by Memorial Cleaning since 2018, with plain-English answers families most often ask.
This agreement was last modified on 25/04/2018.
Acceptance of Terms
By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement. If you do not agree to abide by the above, please do not use this service.
Services
Memorial Cleaning provides professional grave cleaning, headstone cleaning, memorial cleaning and restoration, and grave tending services, carried out with care, dignity and respect. Service details, visit frequency and quotation inclusions are confirmed individually with each family before work begins.
Payment Policy
Payments are required in full upon purchase of service, accepted via PayPal and credit or debit card. Payment details are not held by us at any time.
Cancellations & Rescheduling
You reserve the right to cancel any package with 28 days’ notice, noting that refunds will not be issued. Should you wish to change the date of the service provided, 28 days’ notice will be required and the date(s) requested will be subject to availability only.
Honest Advice & Third-Party Referrals
While every endeavour is made to rejuvenate memorials and surrounds, some wear and tear, staining and decay is impossible to eradicate. Where this is the case, we will always recommend a local stonemason to advise you. Work by third parties we refer is governed by their own terms.
Photographs & Privacy
Before and after photographs of your loved one’s memorial are sent to you personally by email or text. They are shared publicly in our gallery only with the permission of the family concerned. If you would prefer your memorials’ photographs never to be published, just tell us.
Intellectual Property
The site and its original content, features, and functionality are owned by Simon Greaves and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws. Project photographs remain the property of Memorial Cleaning; families may of course keep and share copies of photographs sent to them.
Site Disclaimer
This site and its components are offered for informational purposes only; we shall not be responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site, and shall not be responsible or liable for any error or omissions in that information.
Termination
We may terminate your access to the site, without cause or notice, which may result in the forfeiture and destruction of all information associated with your account. All provisions of this agreement that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Notification of Changes
Memorial Cleaning reserves the right to change these conditions from time to time as it sees fit, and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and other key pages of our site.
Governing Information
Memorial Cleaning, 68 Ballentrae Road, Blackburn BB1 2EX, Lancashire. Contact: 07707 199 393 or simon@memorialcleaning.co.uk. This agreement was last modified on 25/04/2018.
Questions about this policy? Email simon@memorialcleaning.co.uk or call 07707 199 393.