Frequently Asked Questions

We provide professional grave cleaning, headstone restoration and grave tending services throughout Lancashire — including Blackburn, Preston, Burnley, Accrington, Darwen, Chorley, Clitheroe and surrounding areas, working within a 15-mile radius of Blackburn. A full list of the cemeteries we visit regularly is on our Areas We Cover page.

That’s very common — just ask. For cemeteries not on our regular list there is an additional travel charge, which we confirm with you before any work is quoted. Nationwide services are also available by arrangement.

Absolutely. That is really what Memorial Cleaning was founded for. Whether you have moved to the other end of the United Kingdom or now live in the New World, we tend the grave for you and send digital photographs after each clean so you can see exactly how it looks. Many of the families we support are simply no longer able to visit in person.

Gentle grave cleaning and plot tidying, headstone and memorial washing, specialist deep cleaning for neglected plots, restorative deep cleans for weathered stonework, benches and plaques, ongoing and seasonal grave tending, and fresh flower or message placement on anniversaries and special dates. See the full breakdown on our Our Services page.

Yes. We can lay fresh flowers and personal messages to mark wedding and death anniversaries, Mother’s and Father’s Day, birthdays, seasonal holidays — any date you would like to remember. Each tribute is photographed for you.

Our Single Care visit starts from £80.00, a Deep Clean from £220.00 and Seasonal Care (four visits a year) from £220.00 per year. Restorative work is quoted individually per memorial. Full details, inclusions and honest explanations are on our Packages & Pricing page.

As often as you need — a single one-off visit, seasonal care four times a year, or a tailor-made schedule you choose. Special-occasion visits can be booked around the dates that matter most to your family.

Yes, Seasonal Care runs on a minimum period of one year, with a full care visit each season. If a deep clean is needed after the initial assessment, it is completed first before the seasonal schedule begins so that every visit starts from a clean base.

Use our contact form to tell us your exact requirements — we design tailor-made care packages around your family all the time, with a personal written quote and no obligation.

Payment is taken in full upon purchase of service, securely via PayPal or credit/debit card. We never hold your payment details.

Yes. You can cancel any package with 28 days’ notice (please note refunds are not issued), and service dates can be changed with 28 days’ notice, subject to availability.

Yes. We use gentle, non-abrasive techniques tailored to each type of stone — granite, marble, polished or natural stone — carefully removing dirt, moss, algae and natural build-up while preserving inscriptions and the integrity of the memorial. Pressure washing or harsh scrubbing of inscriptions is something we avoid.

We give every memorial our very best — but honesty matters more to us than promises. Some wear, tearing, staining or decay is impossible to eradicate. Where that is the case, we always recommend a local stonemason to advise you, and we’ll tell you before work begins, never after.

You will. After our visit we email or text you a before and after photograph so you can see for yourself how your loved one’s grave is looking — that promise sits behind every package we offer.

Yes. Our photographs show the memorial and plot as a whole, and after several visits you can watch the seasonal improvement of the site — which many families tell us is the most treasured part of our service.

Every visit includes an overall assessment of the plot’s condition. If we notice anything needing attention — loose fixings, leaning stonework, cracked inscriptions — we inform you immediately and advise the right next step, including a referral to a reputable local stonemason where necessary.

Our small family team does. When you contact Memorial Cleaning you speak with the people who will visit your loved one’s grave — never a call centre or a subcontractor.